In The Know - Knowland Blog

People Can Be All Talk

Posted by Sharlene Anonick

Jun 11, 2014 9:22:00 AM

“Very tough to negotiate with and they like their concessions all listed in the contract.  Client likes set up time for private meals put in the contract and that is usually during prime time for booking day meeting groups-ugh!”

Ever have one of those moments where you think to yourself, “I wish I had known about that beforehand!” When booking groups in your event space, it would be nice to know how the group usually acts before signing a contract with them.

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Topics: Knowland Client Care, Insight 3.0

Finally Turning The Tables On TripAdvisor

Posted by Sharlene Anonick

May 20, 2014 2:41:43 PM

Ever since the foundation of online travel agency websites such as TripAdvisor and Expedia, hotels have been at a disadvantage. The crux of these websites rests in their customer reviews. Maybe a customer had a negative experience at a hotel – BAM – there is now a negative review online for thousands of potential customers to see. Being rated can be frustrating and it certainly isn’t always fair.

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Topics: Knowland Client Care

Client Care the Knowland Way: Miami

Posted by Jamie Lee Decher

Jul 1, 2011 2:30:00 PM

The other day I was working with a new Readers and Insight client who didn’t know much about the products but was eager to learn. I showed her how to use both Readers and Insight, how to request a verification and signed her up for training courses that would best suit her property’s needs. The Miami client was blown away! She told me, “Wow, this is so awesome!”

But the story doesn’t end there! During our conversation she mentioned an upcoming sales blitz in Chicago and I knew it was the perfect time to talk about our newly released SmartPhone Leads app for the iPhone, the first location aware augmented reality app for mobile platforms in the hospitality industry. When she is walking around Chicago, she can log in to her Insight account, see a live camera view through the phone filled with popup bubbles showing groups that have held meetings nearby! I told her that sales blitzes have never been so easy (and fun!) with SmartPhone Leads and she said she would immediately start working on a proposal for her Director of Sales to bring SmartPhone Leads on board!

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Topics: Knowland Client Care

Client Care Done the Knowland Way: Laguna Beach

Posted by Megan Tate

Jun 3, 2011 9:30:00 AM

For this story of great customer service provided by the Knowland Group, it’s better to just let the client speak for himself. We couldn’t put it any better ourselves than he does in this recent email to his Knowland client care representative:

Dyanna,

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Topics: Knowland Client Care

Client Care Done the Knowland Way: Kansas City

Posted by Lauren Wilson

May 13, 2011 3:00:00 PM

Talk about a tight deadline!       

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Topics: Knowland Client Care

Client Care Done the Knowland Way: Columbia

Posted by Debbie Hooks

Mar 22, 2011 11:00:00 AM

Part of giving excellent customer service is being proactive and noticing things before the client does. I was recently checking on a client’s account in Columbia, SC when I realized one of their comp set hotels had not had any events since November. I contacted the hotel and found out that the meeting space was undergoing renovations.

Realizing our client could be getting more value out of our services with a different hotel, I did some research. I quickly found several other hotels in Columbia and in neighboring Charleston that our client could be tracking instead that would provide them with many additional sales leads. I was very happy to receive this positive feedback from the client:

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Topics: Knowland Client Care