In The Know - Knowland Blog

How to Tackle the Big Questions in Hotel Sales

Posted by Sharlene Anonick

Jun 25, 2014 9:40:00 AM

When shopping for something new, there are mutliple reasons why you choose a certain product. You think about the basic, functional reason you are buying the product, then you outline what features and benefits are plausible for your budget, and then you start to consider personal preferences. 

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Topics: Knowland University, Webinar Topics

Negative Review On TripAdvisor?

Posted by Sharlene Anonick

Jun 6, 2014 11:02:22 AM

Ever think you knew everything you needed to work with a group in your hotel and then they leave dissatisfied? Their experience may have been affected by something that you didn’t even know they were looking for. Understanding what the right questions to ask are will help you avoid upset customers and bad reviews.

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Topics: Webinar Topics

Empty Meeting Space on Weekends?

Posted by Sharlene Anonick

May 6, 2014 2:40:00 PM

Many hotels struggle with a similar problem- bustling hallways and groups holding events in their space some days, and crickets chirping in the conference room on others. Hoteliers know that booking events is an essential source of revenue, and missing out on key filler groups is a huge loss of profit.

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Topics: Webinar Topics

Do You Have What It Takes To Work With Pharmaceutical Meeting Planners?

Posted by Sharlene Anonick

Apr 21, 2014 1:38:00 PM

Pharmaceutical Meeting Planners are not like the rest. With the recently implemented Sunshine Act, other regulations, and an ever changing industry, it can be difficult to understand exactly what they need from you. Their busy schedules and strict budgets keep them coming back to hotels that are knowledgeable and easy to work with when planning meetings.

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Topics: Knowland University, Webinar Topics

Are Third Party Planners All They're Cracked Up To Be?

Posted by Laura Witherspoon

Feb 12, 2014 10:09:00 AM

Yes and no! Last week we talked about what third party planners are and what kinds of services they provide. But now that we know who they are, we need to explore why they are becoming so prevalent in the hospitality industry.

Why Do Meeting Planners Use Third Party Meeting Planners?

It’s not always obvious why meeting planners use third parties and, at times, it may frustrate you to have another party in the negotiations. But it all comes down to their ability to provide help.

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Topics: Knowland University, Webinar Topics